Case study: Custom Helpdesk UI

Want to see how to get real savings, reduce risks and dramatically improve efficiency with PowerShell and PowerGUI? Check out Jonathan’s story here.

Jonathan has to provide helpdesk team at his company with the tools they need to get their job done. Obviously no out-of-the-box product had that – they would have had to use multiple different consoles and scripts, be careful not to use all the extra functionality in there, need extensive training so they know where is what, be exposed to risks of clicking something they were not supposed to click, and so on.

Jonathan’s solution was to develop all the functionality they need as PowerShell scripts and oneliners, and plug them into PowerGUI admin console. This gave the helpdesk team customized easy to use graphical tool tailored exactly for their specific needs:

No need to read all of my boring documentation beforehand since its pretty obvious what clicking on script nodes such as ‘Find Expired AD users’ or ‘How many users in Active Directory?’ will do.

Effective, very simple solutions which save people time, make them more efficient and its makes me feel good to leave something useful like that behind for them to use. Thank you PowerGUI!

Check out full Jonathan’s story here. See Kirk’s quick demo on creating such custom UIs here.

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The posts on this blog are provided “as is” with no warranties and confer no rights. The opinions expressed on this site are mine and mine alone, and do not necessarily represent those of my employer - WSO2 or anyone else for that matter. All trademarks acknowledged.

© 2007-2014 Dmitry Sotnikov

December 2008
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