PowerShell for Self-Service

Just found an interesting example of PowerShell reducing the number of helpdesk calls (at least from me).

Our office IT sent out an email to everyone in my office telling that the appropriate procedure to get personal details (such as phone numbers) updated in the GAL is by sending email to the helpdesk alias.

I asked them whether this was because AD was not authoritative. It turned out that for this information it is indeed authoritative so what they do once they get an email request is actually changing the attributes in Active Directory.

My reply of course was that in this case I didn’t need the helpdesk and PowerShell did the job for me just fine.

Here’s the screenshot which I attached to the email:

Self-service with PowerShell

This of course is possible because PowerShell is not just for admins!

Tags: , , , , , , , ,

0 Responses to “PowerShell for Self-Service”



  1. Leave a Comment

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s




My Recent Tweets

Legal

The posts on this blog are provided “as is” with no warranties and confer no rights. The opinions expressed on this site are mine and mine alone, and do not necessarily represent those of my employer - WSO2 or anyone else for that matter. All trademarks acknowledged.

© 2007-2014 Dmitry Sotnikov

May 2007
M T W T F S S
« Apr   Jun »
 123456
78910111213
14151617181920
21222324252627
28293031  

%d bloggers like this: